Productivity matters, whether you’re a growing start-up or a Fortune 100 company. Especially in times of economic uncertainty, organisations need to empower their teams to save time and focus on strategic work that allows their expertise to shine and moves the business forwards.
We’re now at an inflection point, where new generative AI technology has the potential to unlock the exponential productivity gains that organisations are looking for. However, while people who use AI are 90% more likely to report higher levels of productivity, only 27% of companies are currently using AI tools, according to our latest State of Work research. In order for generative AI to thrive at work, it needs to be in a trusted space – where you know what data is being used and you’re confident that the outputs are relevant to your business.
Today we’re unveiling Slack GPT, our vision for generative AI in Slack. Customers rely on Slack to house their institutional knowledge that is captured in channels about every project, team or topic. They also securely integrate their tools in Slack using our open, extensible platform and partner ecosystem. We’re building Slack GPT on this same foundation, bringing trusted generative AI to where your team already works:
- An AI-ready platform to integrate and automate with your language model of choice, whether you use partner-built apps such as OpenAI’s ChatGPT or Anthropic’s Claude or build your own custom integration
- A set of AI features built directly in Slack, including AI-powered conversation summaries and writing assistance
- A new Einstein GPT app that lets you surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud
